In the ready-made Telegram mini CRM for €350, the admin panel is the administrator's chat inside the bot: new request notifications arrive there, a free assignee is picked in a few clicks, and statuses are visible. A web admin panel with roles, reminders, requests and customers is the next level up: a CRM for €3 000–5 000.
How the admin panel works in the mini CRM
There is no separate program or website for the administrator: the team handles requests in Telegram, and roles are set up in the bot itself. This is how the solution from our case study for a repair service with 10 technicians works:
| Role | What they do in the bot |
|---|---|
| Operator | Creates a request through a short questionnaire: name, fault, address, phone, preferred time, comment |
| Administrator | Gets a notification about the new request and assigns a technician in a few clicks; the bot checks they are free at that time |
| Technician | Receives the request in their own chat, postpones, closes or cancels it; the status updates for everyone |
The administrator is notified of technicians' actions: postponed, closed, cancelled, asked for a day off. The bot tracks unassigned and unfinished orders, keeps a contact base with each customer's history, prices and payment method, and calculates statistics for any period on its own. In the case study, the result was 0 lost requests and 45 fewer hours of routine work a month.
Where requests come from
In the ready-made mini CRM, an operator creates the request in the bot, for example after a customer calls. For services where customers phone in, there is a version with an Android app for €500: during an incoming call, the customer card appears on the phone screen, and the customer gets an SMS from your phone's SIM card on every status change.
If requests should flow into the system on their own, from Telegram, a website form or email, that is a solution built around your process: this kind of request intake is on our list of work for CRM, ERP and bots. We quote the price once the task is clarified.
Levels: where the admin works and what it costs
| Level | Where the admin works | Price |
|---|---|---|
| Ready-made Telegram mini CRM | Administrator's chat in the bot | €350 |
| Mini CRM with an Android app | Same chat + the service's phone: SMS to customers, customer card during calls | €500 |
| Changes to the ready-made mini CRM | Administrator's chat adapted to your business | from €100 |
| Small custom bot-based solution | In Telegram, built around your scenario | from €350 |
| Full bot-based system | In Telegram, built around your process | €1 000–2 000 |
| CRM with a web admin panel | Web admin panel with roles, reminders, requests and customers; a bot for quick access if needed | €3 000–5 000 |
Prices are indicative, in euros; all of them are on our pricing page. What makes up the mini CRM price is explained in “How much does a Telegram mini CRM cost”, and CRM levels are compared in “How much does a CRM cost”.
When the administrator's chat is enough
- the work revolves around requests: take them in, pass them to a free assignee, see them through to closing;
- there are three roles, operator, administrator and assignee, as in the repair service case study;
- the team is comfortable working in Telegram and doesn't need a separate system.
If your process is your own but the team prefers Telegram, admin functions can be built into a bot-based system. In our moderation and paid group topic case studies, for example, the administrator works in the bot: publishes or rejects listings in one tap, credits and deducts points. More on our Telegram bot development page.
When you need a web admin panel
When the administrator needs a separate system with roles, reminders, requests and a customer base, and the Telegram bot only provides quick access. That is a CRM for €3 000–5 000; development around your process takes up to a month.
You can start small. We install the ready-made mini CRM on the day of purchase, and changes for your business start at €100. When the administrator's chat is no longer enough, the next step is a bot-based system or a CRM with a web admin panel.
Hosting and warranty
Hosting on our server costs €8.50 per month and includes regular backups. Priority support is paid separately at €50 per month, and solutions we build come with a 12-month warranty. How the mini CRM looks in a repair service with parts stock and daily reports is covered in “Repair service bot”.
FAQ
Does the Telegram mini CRM have an admin panel?
Yes, it is the administrator's chat inside the bot: new request notifications, assigning a free assignee in a few clicks, statuses and statistics. A web admin panel is a separate level, a CRM for €3 000–5 000.
How much does a Telegram mini CRM with an admin panel cost?
The ready-made Telegram mini CRM costs €350, or €500 with an Android app; changes for your business start at €100. We install the ready-made version on the day of purchase.
How is the administrator's chat different from a web admin panel?
The administrator's chat works in Telegram and takes a request from creation to closing: assignment, statuses, statistics. A web admin panel is a separate system with roles, reminders, requests and customers, to which we add a Telegram bot for quick access if needed.
Can requests come in from a website and email?
In the ready-made mini CRM, an operator creates requests in the bot. Intake from Telegram, a website form and email is part of solutions built around your process, and we quote the price once the task is clarified.
What does the Android app add?
In the €500 version, customers get an SMS from your phone's SIM card on every status change, and the customer card appears on screen during an incoming call.
How much is hosting, and is there a warranty?
Hosting on our server costs €8.50 per month with regular backups included. Optional priority support is €50 per month, and solutions we build come with a 12-month warranty.