A service bot is a mini-CRM in Telegram for an appliance repair service: the operator takes a request, the administrator assigns a free technician, the technician updates the statuses, and reports and statistics are calculated automatically. The ready-made bot costs €350, or €500 with an Android app that texts customers on every status change; we install it on the day of purchase.
Who the service bot is for
Service companies that repair equipment both on call-outs and in their own workshop. The bot repeats the solution from our case study for a home appliance repair service with 10 technicians. There, requests were written down in a notebook, and who was busy and what was closed lived in people's heads. After launch: zero lost requests and 45 hours of routine saved per month. How we arrived at this solution is described in “Mini CRM in Telegram: Managing Orders Without a Separate System”.
The bot has three sections: on-site repairs, in-shop repairs and spare-parts stock.
Who does what in the bot
| Role | What they do in the bot |
|---|---|
| Operator | Creates a request through a short questionnaire: name, fault, address, phone, preferred time, comment |
| Administrator | Assigns a technician; the bot checks that they are free at that time |
| Technician | Receives the request in their own chat, postpones, closes or cancels it, can ask for a day off |
| Manager | Like the administrator, receives status change alerts and daily reports |
| Customer | Doesn't use the bot; with the Android version, gets an SMS on every status change |
A request's path: from call to closing
- The call. With the Android app, the customer's card appears on the service phone's screen during an incoming call: their active requests with status, equipment and technician.
- The request. The operator goes through a short questionnaire, and the request lands among the unassigned ones.
- The technician. The administrator assigns a technician who is free at that time, and the technician gets the details in their own chat.
- The work. The technician changes statuses, and administrators and managers get alerts by name, for example “Technician Oleh closed the order”.
- Closing. The price and payment method are recorded in the request, and it goes into the statistics.
SMS to customers on every status change
In the €500 version, SMS messages are sent by the service's Android phone from its own SIM card. A message goes out not on every step a technician takes, but on every change of the request status:
| Section | Statuses that trigger an SMS |
|---|---|
| On-site repairs | Created, postponed, closed, cancelled |
| In-shop repairs | Received; diagnosed (asking the customer to get in touch and approve the repair); in repair; ready for pickup; picked up; cancelled |
The customer sees the price in the “closed” or “picked up” SMS, and also in the “postponed” one.
Important: SMS messages go out from the SIM card of your service's Android phone, so the €500 version needs such a phone. The customer card during a call also works in this app.
Stock, reports and statistics
- Spare-parts stock is a separate section of the bot, next to on-site and in-shop repairs.
- Daily reports: at 12:00, requests without a technician; at 12:05, overdue ones, meaning more than 5 days without a status update. Administrators and managers receive them; an empty report is not sent.
- Statistics for today, yesterday, the current week, a specific day or a date range, with payment methods: cash, company card, personal card.
- Contact base and history for every customer.
Prices and terms
| What | Price | Note |
|---|---|---|
| Service bot | €350 | Requests, technicians, statuses, parts stock, reports, statistics |
| Bot + Android app | €500 | Plus SMS to customers and the customer card during a call |
| Changes for your service | from €100 | If the ready-made version almost fits |
| Hosting on our server | €8.50 a month | Regular backups included |
| Priority support | €50 a month | Optional |
| Warranty | 12 months | On developed solutions |
| Installation | On the day of purchase | Ready-made bot |
What makes up the price and when the €350 version is enough is explained in “How Much Does a Mini CRM in Telegram Cost?”. All prices are on the prices and timelines page, and other kinds of bots are on the Telegram bot development page.
FAQ
How much does a repair service bot cost?
The ready-made service bot costs €350, or €500 with the Android app for SMS to customers and the customer card during a call. Changes for your service start at €100, and hosting on our server is €8.50 a month.
How quickly can the bot be launched?
We install the ready-made service bot on the day of purchase. If the ready-made version doesn't fit, custom development takes up to a month.
When does the customer get an SMS?
On every change of the request status: for on-site repairs, created, postponed, closed and cancelled; for in-shop repairs, every stage from drop-off to pickup. The SMS is sent by the service's Android phone from its own SIM card, which is part of the €500 version.
What does the service see during an incoming call?
With the Android app, the customer's card appears on screen: their active requests with status, equipment and technician. That way the operator immediately sees what the customer is calling about.
What reports does the bot send?
Every day at 12:00, requests without a technician, and at 12:05, overdue requests with no status update for more than 5 days. Administrators and managers receive them, and an empty report is not sent.
What's included in hosting, and is there a warranty?
Hosting on our server costs €8.50 a month and includes regular backups. Priority support is paid separately at €50 a month, and developed solutions come with a 12-month warranty.