Choosing a CRM in Poland starts with three questions: where your invoices go, where you sell and what arrives by email. Our options: a ready-made Telegram mini CRM for €350, a bot-based system for €1 000–2 000 and a CRM with a web admin panel for €3 000–5 000; integration with your systems is estimated per task.
Why Comarch, Symfonia and Allegro come up
Comarch, Symfonia and Allegro come up often in requests from Polish businesses. A CRM doesn't work in isolation: it has to exchange data with wherever your invoices and sales already live. So the first question for any CRM, ready-made or custom, is whether it can work with your systems.
To be clear: our case studies include no ready-made integrations with Comarch, Symfonia or Allegro. We check whether an integration is possible at the start: if the system has an API or a data export, we estimate the integration for your task and give a price once it's described.
Three questions before choosing a CRM
- Where do your invoices go? Which accounting software you use, whether it has an API or data import, and what exactly should flow into it from the CRM.
- Where do you sell? Your own online shop, a marketplace such as Allegro or several channels at once, and where orders should come into the CRM from.
- What arrives by email? Requests, invoices, supplier documents, and who currently copies them over by hand.
Selection criteria: what to check
| Criterion | What to check | How we handle it |
|---|---|---|
| Invoices | Invoicing software, API or import available | Data can be exported to spreadsheets or passed to another system |
| Sales | Shop, marketplace, where orders come from | We estimate the integration per task, price after the brief |
| What arrives by email | Requests from email, website forms and Telegram in one system | |
| Roles | Who uses the system and what they see | Roles and stages set up for your process |
| Data | Where it must be stored | PostgreSQL with backups, server chosen to your requirements |
| Language | Which language suits you for discussing the task | We correspond in Ukrainian, Russian, English and Polish |
| Budget and timeline | How much and by when | From €350 on the day of purchase to €3 000–5 000 and a month of development |
Ready-made or custom CRM
If your process is standard and a ready-made service already supports the integrations you need, paying for development makes no sense. A custom system pays off when you need non-standard stages, your own roles or integrations the ready-made service lacks. A detailed comparison is in “Custom vs Ready-Made CRM” and “Ready-Made or Custom-Built”.
| Option | Price | When it fits |
|---|---|---|
| Ready-made Telegram mini CRM | €350, or €500 with an Android app | Requests, staff, statuses; installed on the day of purchase |
| Changes to the ready-made mini CRM | from €100 | The ready-made mini CRM almost fits |
| Telegram bot-based system | €1 000–2 000 | Your own process without a web admin panel |
| CRM with web admin panel + bot | €3 000–5 000 | Roles, reminders, requests and clients |
| Integration with your system | After the task is described | An API or data export is available |
The ready-made mini CRM runs in Telegram; more on the Telegram bots page. Systems built around your process are described on the CRM, ERP and bots page.
After launch
The solution can run on our server: hosting costs €8.50 a month, with regular backups included. Priority support is paid separately at €50 a month. Solutions we build come with a 12-month warranty. Timelines range from installation on the day of purchase (ready-made mini CRM) to a month of development.
Based in Poland
Riadov Systems is registered in Poland (Leszno). We correspond in Ukrainian, Russian, English and Polish, mostly in writing, so every decision is on record. To give you a price, we need to know:
- what to automate: requests, documents, reports or something else;
- who will use the system: just you, your team or your clients too;
- what to integrate with: invoicing software, shop or marketplace, email, Telegram;
- your industry;
- timeline and budget; if the budget isn't set yet, just say so.
All prices and timelines are on the Pricing page.
FAQ
Does your CRM integrate with Comarch or Symfonia?
Our case studies include no ready-made integrations with Comarch or Symfonia. We check the options at the start: if the software has an API or a data export, we estimate the integration for your task and give a price once it's described.
Can Allegro orders be connected to the CRM?
Our case studies include no ready-made Allegro integration. We check at the start whether the data you need is available through an API or an export, and give the integration price once the task is described.
Do I have to change my accounting software for a new CRM?
No. Data can be exported to spreadsheets or passed to another system; what exactly you need is decided around your process.
How much does a CRM for a small business in Poland cost?
Our ready-made Telegram mini CRM costs €350, or €500 with an Android app; a bot-based system costs €1 000–2 000 and a CRM with a web admin panel €3 000–5 000. Hosting is €8.50 a month; integration prices are given once the task is described.
How long does it take to implement a CRM?
We install the ready-made Telegram mini CRM on the day of purchase. A system built around your process takes up to a month and comes with a 12-month warranty.
Which languages can we discuss the project in?
We correspond in Ukrainian, Russian, English and Polish, mostly in writing. The company is registered in Poland, in Leszno.