Riadov Systemsprocess automation

AI Chatbot on ChatGPT for Business: What It Can Do and Its Limits

An AI bot answers questions, drafts texts and sorts requests, but it can make mistakes, so a person reviews the results. AI automation from €250.

Published: 5 min readRiadov Systems

An AI bot built on a language model such as ChatGPT can answer questions in plain language, draft texts and sort incoming requests, but it can make mistakes, so a person reviews doubtful cases and important decisions. We build AI into business processes: AI automation for your task starts at €250 on average, and development takes up to a month.

What a “ChatGPT bot” is

The term usually means a bot that replies not with prewritten phrases but with the help of a language model. ChatGPT is a product of OpenAI. In our solutions we connect models from OpenAI, Anthropic Claude and others via API: we choose the model for the task, and it can be swapped without rebuilding the system.

What an AI bot can do in general

  • answer questions in plain language, once it is given the data it needs;
  • draft texts, rewrite them in the right style and translate them;
  • sort messages and requests by topic;
  • extract data from documents that are hard to read with ordinary rules.

These are general capabilities of language models. Below is what already works in our projects.

Where the limits are

  • The model can make mistakes. That is why in our solutions its output goes through the same checks as all other data, and mismatches go to a person for review.
  • The model doesn't know your business. It only sees prices, terms and customer data if they are passed to it.
  • Data goes to the model provider. It is sent via API only to process a specific request, and what exactly is sent is agreed before launch.
  • Money stays under human control. Invoices above a threshold are not posted without confirmation.

To be honest about our experience: our case studies do not include a standalone AI chatbot that talks to your customers on its own. Our AI works inside processes: documents, classification, texts and questions about data. If you need a customer-facing chatbot specifically, describe the task and we will assess it separately.

Who does what: AI and a person

TaskWhat AI doesWhat a person checks
Non-standard invoices and documentsIdentifies the document type and recipient, extracts data where rules fall shortMismatches and invoices above the threshold
Classifying messages and requestsAssigns a message or request to the right categoryDoubtful cases; the trust threshold is agreed before launch
Questions about your dataAnswers in plain languageThe model's decision log: what it did and why
Replying to a customer in chatA general model capability; no such bot in our case studiesDefined for the task

How we use AI today

  • Fleet accounting. In the Fleet Control case study, supplier invoices arrive by email and go into the books without manual input. Where ordinary rules fall short, an AI model reads the document, and an invoice above the threshold waits for a person to confirm it. You can ask the fleet data questions in plain language.
  • Texts for a channel. Our ready-made Smart Feed bot picks up material from the websites you need and publishes it to a Telegram channel. On the Publisher AI plan, AI rewrites, translates and styles the text.

The approach is always the same: we find the spots where a person currently decides by hand, connect the model and checks, agree on what gets posted automatically and what waits for confirmation, and keep a log of the model's decisions. Step by step in “Implementing AI in business processes”; more on our AI in processes page.

When you don't need AI

If customers mostly ask the same things, a business card bot may be enough: FAQ, services and terms, contacts, with button navigation. A landing page together with a business card bot costs €350. If a person should answer, a support bot lets operators chat with customers without access to the owner's account. Other kinds of bots are on our Telegram bots page.

Price and timeline

WhatPriceNote
AI automation for your taskfrom €250Average starting price; depends on the task
Smart Feed Publisher AI€179 + €69 per monthReady-made plan: rewriting, translation, style
Custom developmentUp to a monthExact timeline after clarification
Hosting on our server€8.50 per monthRegular backups included
Priority support€50 per monthOptional
Warranty12 monthsOn solutions we build

What drives the price is explained in “How much does AI automation cost”. All prices are on our pricing page.

FAQ

Can you build a ChatGPT-based AI bot for my business?

Yes, we connect OpenAI models via API, as well as Anthropic Claude and others, for a specific task. Our case studies do not include a ready-made AI chatbot for talking to customers, so we assess such a task once it is clarified.

What can an AI bot do?

Answer questions in plain language once it is given the data, draft texts, rewrite and translate them, sort messages and requests, and extract data from documents. In our projects, AI reads non-standard invoices, answers questions about data and rewrites texts for a channel.

Can an AI bot make mistakes?

Yes. That is why AI output goes through the same checks as all other data: mismatches go to a person for review, and invoices above a threshold are not posted without confirmation.

Does customer data end up in public models?

Data is sent to the model provider via API only to process a specific request. What exactly is sent is agreed before launch.

How much does an AI bot cost?

AI automation for your task starts at €250 on average, the final price depends on the task, and development takes up to a month. Hosting on our server is €8.50 per month, priority support €50 per month, and the warranty is 12 months.

Which model should I choose: ChatGPT or Claude?

We choose the model for the task: it can be an OpenAI model, Anthropic Claude or another one via API. It can be swapped without rebuilding the system.

Need similar automation?

Describe your process and we will estimate what can be handed over to a system.

Discuss your task