Customer support in Telegram

Customer support without sharing your account

Operators chat with clients through a bot, while the owner's personal account stays with the owner.

Before

To let an assistant talk to clients, the owner would have had to hand over the account login and password, which is risky. Third-party tools only made the work harder.

After

Operators handle all communication right in Telegram through a bot, with full chat history and support for every message type.

What the solution does

Photos, videos, documents, voice and video messages
Full chat history
Handing a chat over between operators
Notes about a client
Blacklist
Bulk messages to your own clients
Connecting external services (shop, CRM) on request

Results

Operators work without limits on their number and without access to the owner's personal account

Built with

PythonTelegram Bot API

ServiceCRM, ERP and botsLearn more →In-depth articleCustomer Support in Telegram Without Sharing Account AccessRead → Case studiesAll case studies→

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