Home appliance repair service · 10 technicians

Requests no longer get lost in a notebook

The operator, the administrator and the technicians handle requests in one Telegram bot, and the statistics calculate themselves.

Before

All requests were written down in a notebook. Who was busy, what was closed and how much was earned lived in people's heads.

After

The operator creates a request through a short questionnaire, the administrator assigns a free technician (the bot checks their availability for that time slot), and the technician manages the statuses.

What the solution does

Creating a request through a questionnaire
Checking a technician's availability for the required time
Contact base and client history
Statistics for any period
Prices and payment method: card or cash
Alerts about technicians' actions: postponed, closed, cancelled, asked for a day off
Tracking unassigned and unfinished orders

Results

0 lost requests

45 hours of routine saved per month

Maintenance of about €8.50 a month

Built with

PythonTelegram Bot APIPostgreSQL

ServiceCRM, ERP and botsLearn more →In-depth articleMini CRM in Telegram: Managing Orders Without a Separate SystemRead → Case studiesAll case studies→

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