Customer support in Telegram
Customer support without sharing your account
Operators chat with clients through a bot, while the owner's personal account stays with the owner.
Before
To let an assistant talk to clients, the owner would have had to hand over the account login and password, which is risky. Third-party tools only made the work harder.
After
Operators handle all communication right in Telegram through a bot, with full chat history and support for every message type.
What the solution does
- Photos, videos, documents, voice and video messages
- Full chat history
- Handing a chat over between operators
- Notes about a client
- Blacklist
- Bulk messages to your own clients
- Connecting external services (shop, CRM) on request
Results
Operators work without limits on their number and without access to the owner's personal account
Built with
PythonTelegram Bot API
Contact
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