Terms of Service

Permanent address of this version: https://riadov.systems/terms/2-0/

1. General provisions and seller

These Terms of Service (the “Terms”) are the main document for all services that Riadov Systems provides in its own name (the “Services”, section 3): custom development, hosting and support, paid Services paid for through Riadov Pay (section 4), and use of the riadov.systems website. They constitute the rules for the provision of services by electronic means.

The Services are provided by the following business:

• Riadov Systems Vladyslav Riadov — a sole trader entered in the Central Register and Information on Economic Activity of Poland (CEIDG)
• NIP: 6972395549 · REGON: 526790012
• Address: ul. Jana Ostroroga 1a/28, 64-100 Leszno, Polska
• Phone and WhatsApp: +48 888 577 884
• E-mail: support@riadov.systems
• Telegram: @Riadov_Systems

We correspond in Ukrainian, Polish, English and Russian; telephone conversations are in Ukrainian only.

The Services are intended for persons aged 18 and over.

These Terms govern the contract between you and us. How we process personal data is described separately, in the Privacy Policy. That is information for you, not consent: accepting these Terms does not mean consenting to data processing, and where the law requires consent specifically (analytics and advertising cookies), we ask for it separately.

2. Definitions

• Riadov Systems, “we” — Riadov Systems Vladyslav Riadov (section 1).
• Client, “you” — a natural or legal person who uses the Services.
• Consumer — a natural person who uses the Services for purposes outside their business or professional activity. The consumer rights under sections 10 and 11 also apply to sole traders for whom the contract with us is connected with their business but is not of a professional nature for them (in particular in view of the types of activity entered in CEIDG).
• Service — a separate product of Riadov Systems with its own name, usually a Telegram bot, for which payment is accepted through Riadov Pay (section 4).
• Riadov Pay — the payment service pay.riadov.systems. It is part of Riadov Systems, not a separate person.
• Dashboard — the Riadov Pay page that the Service’s bot opens in Telegram (Telegram Mini App): plans, payment and subscription.
• Annex — a document that supplements these Terms with respect to one Service or type of Services: the Service Terms, the Service Privacy Policy, the Development and Hosting Terms together with the Order agreed with you, or the Data Processing Agreement. The list is in section 4.
• Setup — a one-off service of connecting a Service, performed by a person, where the Service requires it.
• Subscription — a recurring payment for access to a Service under the chosen plan, which renews automatically (section 8).

3. Services

• Custom development — an automation system built for your task: processing of mail and documents, monitoring of websites and prices, collecting and publishing content, CRM, ERP and Telegram bots, AI in processes, reports and dashboards. On request, also websites, online shops and mobile apps.
• Hosting and support — hosting of a project we have developed on our server, updates, backups, further development and support, including priority support, for a monthly fee.
• Paid Services — ready-made products of Riadov Systems in which the bot is the interface of the service, while plans, payment and subscription are in the Dashboard (section 4).
• The riadov.systems website — information about the Services, contacts and an enquiry form. There are no accounts or payments on the website; use of the website is free of charge.

The scope, price, deadlines and method of payment for development, hosting and support are agreed with you separately, in writing — in Telegram or by e-mail, using the order form from the Development and Hosting Terms (section 4). The plans and prices of the Services are shown in the bot and in the Service’s Dashboard.

4. Catalogue of Services and applicable annexes

Each Service is governed by these Terms and only by those Annexes that relate to it specifically. Acceptance of the Service Terms of one Service does not extend to other Services.

A new Service appears in this list with a new version of the Terms (section 15).

The Development and Hosting Terms and the Data Processing Agreement apply only to Orders agreed from the day their version entered into force. Contracts and orders agreed earlier remain on their own terms and are not changed retroactively.

Order of precedence. An Annex specifies these Terms with respect to its Service. If an Annex and these Terms conflict, the Annex prevails for that Service, and order terms individually agreed with you take precedence over both. No Annex and no individual term may reduce the rights that the law grants to a consumer.

What these Terms do not cover. Systems that we have developed or host for other companies (in particular on the riadov.app domain) are provided to people by that company, not by Riadov Systems: their users are subject to that company’s documents. Our role in such systems is determined by our contract with that company. An address on riadov.app does not in itself mean that the Service is provided by Riadov Systems.

5. Delivery channels and technical requirements

• Telegram bots — the interface of the Services. A Telegram account and the Telegram app are required.
• The pay.riadov.systems Dashboard — plans, payment and subscription for the Services. It opens from the Service’s bot in a Telegram app that supports Telegram Mini App and recognises you by your Telegram account; there is no separate login or password.
• Stripe payment page — a modern browser with JavaScript and cookies enabled for the Stripe page, and a payment card or another method that Stripe offers on the page.
• The riadov.systems website — a modern browser.
• Support — Telegram @Riadov_Systems and support@riadov.systems.

All channels require internet access.

6. Conclusion of the contract and the account in a Service

Free use. The contract for using a Service’s bot without payment is concluded when you start using the bot and remains in force until you delete your account.

Paid service. Before each payment you tick a checkbox on the payment page: you accept these Terms and the Service Terms and request that the service begin immediately after payment (section 10). Payment is not possible without ticking the checkbox. The contract for a paid service is concluded at the moment of successful payment. The status of payment and subscription is shown in the Dashboard.

What we record. With each payment we store the version number of these Terms and the version number of the Service Terms that you accepted, the version of the checkbox text and the time of consent. The version number and date are shown below the heading of each document. We send previous versions on request to support.

Account. Your account in the Service’s bot and in the Dashboard is a single whole linked to your Telegram account. You can delete your account at any time with the delete command in the Service’s bot: it deletes the account in the bot and in the Dashboard together, along with the related data — subject to the exceptions described in the Privacy Policy. If Riadov Pay is temporarily unavailable, the bot queues the request and completes the deletion automatically. This action cannot be undone.

If for 365 consecutive days you do not interact with either the Service’s bot or the Dashboard and have no active subscription, the account is deleted automatically — in the same way as with the delete command. The Service’s bot warns you 30 days and 7 days before such deletion.

7. Prices and payment

The prices of the Services are stated in euros in the bot and in the Service’s Dashboard. The price in a plan is the final amount payable: we do not add any taxes, fees or commissions on top of it. You pay exactly the amount shown in the Dashboard and on the payment page; for a Subscription, the amount for each month is shown there.

Payment is accepted by Riadov Systems Vladyslav Riadov (section 1). You pay for the Services in the pay.riadov.systems Dashboard.

Payment is made through the Stripe payment service (Stripe, Inc. / Stripe Payments Europe, Ltd.) on a secure Stripe page — not on our website and not in the Dashboard. Riadov Systems does not store full bank card details and has no access to them. Stripe processes payment data in accordance with the PCI DSS standard and its own policy: stripe.com/privacy.

You pay for development, hosting and support on separately agreed terms: the scope, price, deadlines and method of payment are agreed with you in writing — in Telegram or by e-mail — in an Order under the Development and Hosting Terms.

8. Subscriptions

A Subscription is concluded for an indefinite period with no minimum term. It renews automatically every month until you cancel it; each renewal is paid using the same payment method.

You can cancel a Subscription in the Dashboard at any time: it remains active until the end of the paid period and is not renewed after that. Cancellation does not limit the right of withdrawal from the contract (section 10).

If a Service first requires Setup, the Subscription becomes available in the Dashboard once Setup has been completed.

The plan and additional packages are changed in the Dashboard. Before you pay for a change, the Dashboard shows what will change and from when, and how much will be charged now and each month thereafter. A downgrade takes effect from the next period. The specifics of switching between plans of a particular Service are set out in the Service Terms.

If a renewal payment fails, Stripe retries it and the Service’s bot notifies you. If payment is not received within 3 days of the first failed attempt, the Service stops working until payment is made.

If you delete your account (section 6), an active Subscription is cancelled immediately, without an automatic refund. Deleting your account does not deprive you of the right of withdrawal from the contract (section 10) or of your rights regarding non-conformity of the service (section 11).

9. Invoices

We issue an invoice for a payment on request: write to support (support@riadov.systems) and provide the invoice details — company name or your name, address and, for a company, tax number. The payment page and the Dashboard do not collect invoice details. We issue invoices in the inFakt accounting service.

There is currently no automatic issuing of invoices after payment. If we introduce it, this will be stated in a new version of these Terms and of the Privacy Policy.

10. Right of withdrawal from the contract and refunds

Period. If you are a consumer (section 2), you may withdraw from a contract concluded through the bot, the Dashboard or correspondence within 14 days without giving any reason. The period runs from the day the contract is concluded: for a Subscription and Setup — from the day of the first payment, for an additional package — from the day it is paid for. The automatic renewal of a Subscription is not a new contract.

How to withdraw. Send us a withdrawal statement to support@riadov.systems, in Telegram to @Riadov_Systems or by post to the address in section 1. You may use the model form below, but it is not obligatory. To meet the deadline, it is sufficient to send the statement before the period expires. We confirm receipt of the statement by e-mail or in Telegram.

Refund. We refund the payments received no later than 14 days from the day we receive the statement — using the same method you used to pay, unless you have agreed to another method at no cost to you. From the day we receive the statement, we stop providing the service under that contract.

If you asked us to start immediately. By ticking the checkbox before payment, you request that the service begin before the 14-day period expires. This does not deprive you of the right of withdrawal. If you withdraw within that period, you pay only for the service provided up to the moment of withdrawal — an amount proportionate to the extent provided, calculated on the basis of the contract price; we refund the rest.

When the right of withdrawal is lost. Only for a service that we have already fully performed with your express prior consent, after you were informed of the loss of the right and acknowledged it. For example, a fully completed Setup. The mere start of a Subscription does not end the right of withdrawal.

Model withdrawal form (complete and return it only if you wish to withdraw from the contract):

• To: Riadov Systems Vladyslav Riadov, ul. Jana Ostroroga 1a/28, 64-100 Leszno, Polska, support@riadov.systems
• I/We hereby give notice that I/We withdraw from my/our contract for the provision of the following service: …
• Concluded on: …
• Name of consumer(s): …
• Address of consumer(s): …
• Telegram account from which you used the Service (if the withdrawal concerns a Service): …
• Signature of consumer(s) (only if this form is notified on paper) · Date

Refunds outside the right of withdrawal — in particular for non-conformity of the service with the contract — are described in section 11. Other refund requests are considered case by case, and we reply within the period set out in section 11.

11. Non-conformity of the service and complaints

We are responsible for ensuring that the Service and other Services conform to the contract — to the description, functions and price shown to you before payment. For a Service supplied continuously (Subscription), we are liable for any non-conformity that occurs or becomes apparent during the entire period in which we supply the Service under the contract.

If a Service does not conform to the contract, you may require it to be brought into conformity. If this is impossible, if we have not done so within a reasonable time, if the non-conformity recurs or if it is material, you may request a price reduction or withdraw from the contract — within the limits and on the terms set by law. These rights apply independently of the right of withdrawal under section 10.

How to submit a complaint. Write to support — Telegram @Riadov_Systems or support@riadov.systems: describe the problem, state the Service, your Telegram account in it and what you are requesting. We reply within 14 days of receiving the complaint, by e-mail or in Telegram. If a consumer does not receive a reply within this period, the complaint is deemed accepted.

Information on out-of-court resolution of consumer disputes (in particular through district and municipal consumer ombudsmen and voivodeship trade inspectorates) is published by the Polish Office of Competition and Consumer Protection (UOKiK): uokik.gov.pl.

12. Your obligations and prohibited use

You are responsible for having the right to use and distribute the material you transmit to the Services or publish through them, including the source websites for publications that you choose. We do not check or moderate such material in advance.

It is prohibited to transmit unlawful content through the Services or to use them for fraud, phishing, distributing malware, spam, copyright infringement or any other unlawful activity.

If you materially breach this prohibition, we may suspend the Service after asking you to stop the breach and, if the breach continues, terminate the contract. We suspend without prior notice only where required by law or by a decision of a competent authority, or where it is necessary to stop harm to other people or to the security of systems immediately. We inform you of the reason in the bot or by e-mail. If the contract is terminated for this reason, we refund the payment for the unused period, unless the law permits otherwise.

13. Telegram, Stripe and third-party websites

The Services of Riadov Systems are independent software products. They are not affiliated with, associated with, endorsed by or an official representative of Telegram Messenger Inc., Telegram FZ-LLC or any of their subsidiaries. The name Telegram and related logos are trademarks of their respective owners.

Services that work with data from third-party websites (in particular source websites for publications and the IAAI and Copart auctions) are not associated with the owners of those websites. We have no influence over the accuracy, completeness and availability of the data on those websites or over changes to them that temporarily prevent the Service from obtaining data; likewise over Telegram’s decisions regarding your channels and groups and over outages of the Stripe payment system. This does not limit our liability for matters within our control or your rights under sections 10 and 11.

14. Liability

Consumers. We are liable to consumers to the extent provided by law. Nothing in these Terms or in the Annexes limits or excludes the consumer rights granted by law.

Businesses. With respect to clients who are not consumers, to the maximum extent permitted by law, our liability for the Services is limited to the amount paid for the relevant Service for the last month before the event that caused the damage, and liability for development, hosting and support is governed by the Development and Hosting Terms (section 14) and the Order. We are not liable to businesses for loss of profit.

The limitations in this section do not apply to damage caused intentionally or to harm to life or health.

15. Changes to the Services and Terms, versions

We may change these Terms, the Annexes, the functions of a Service or plans only for valid reasons: a change in the law or in the requirements of authorities, a change in the terms of Telegram, Stripe or the websites the Service works with, security, the launch of a new Service or function, the correction of errors, or a change in the costs we bear.

Notice of a new version. We send you one notice of a new version of these Terms or of the Service Terms in the bot of the Service you use — in advance, before the date from which it takes effect (the “effective date”). The notice states the number and date of the new version, a link to its full text, which does not change after publication, the effective date, the billing period from which the new version applies to a Subscription, and how to terminate the contract at no cost. You do not need to accept the new version, press a button or confirm anything, and we do not restrict your actions in the bot or the Dashboard because of the new version.

If you have a Subscription. The new version applies to your Subscription from the first billing period that starts on or after the effective date. We likewise notify you of a new price for your Subscription in the Service’s bot in advance, and it applies from the first billing period that starts on or after the date stated in the notice. If you do not agree, cancel the Subscription in the Dashboard before that period starts — it will not renew after that — or delete your account (section 6). This involves no cost for you.

If you have no Subscription. The new version applies to you from the effective date. If you do not agree, you may delete your account at no cost before that date (section 6).

Material negative change to functions. If a change to the functions of a Service materially and negatively affects your access to it or use of it, we notify you of it in advance — what changes and from when — and remind you that a consumer may terminate the contract at no cost within 30 days of the change or of the notification of it (whichever is later). The change itself involves no cost for you.

Each new version has a new number and date, shown below the page heading. The current version is always published on this page. Your next payment records your consent to the version in force at the time of payment (section 6).

16. Governing law and disputes

These Terms are governed by the law of the Republic of Poland. If you are a consumer, this choice of law does not deprive you of the protection afforded by the mandatory provisions of the country of your habitual residence.

Disputes with businesses are settled by the court having jurisdiction over our place of business. A consumer may bring proceedings before the court of their place of residence or before the court in Poland having jurisdiction under the law.

17. Contacts

Riadov Systems Vladyslav Riadov · ul. Jana Ostroroga 1a/28, 64-100 Leszno, Polska · Phone and WhatsApp: +48 888 577 884 · E-mail: support@riadov.systems · Telegram: @Riadov_Systems