Riadov Systemsprocess automation

How to Choose a Studio and Write a Brief for a Bot or CRM

What to ask a studio, how to compare quotes and what to put in a brief. Our guides: €350, €1 000–2 000, €3 000–5 000, 12-month warranty.

Published: 6 min readRiadov Systems

Compare studio quotes on the same points: price, timeline, hosting, warranty, whose server it runs on and whether you get the code. A brief needs six sections: the current process, roles, scenarios, integrations, timeline and budget. For reference, our ready-made Telegram mini CRM costs €350, a bot-based system €1 000–2 000, a CRM with a web admin panel €3 000–5 000, with a 12-month warranty.

Questions a studio should ask you

To name a price, a studio has to understand the task. Before we give an estimate, we ask about five things:

  1. What we're automating. Which process takes up your time now: requests, documents, reports, publishing or something else.
  2. How many people will use it. Just you, your team or your customers as well.
  3. What it needs to connect to. Websites, email, other systems, Telegram: everything the solution needs to exchange data with.
  4. Your industry. What your company does, so the way processes work in your field is taken into account.
  5. Timeline and budget. When you need the result and how much you plan to spend.

If a studio names an exact price without finding any of this out, ask what exactly that price includes.

How to compare quotes

Put the quotes side by side and check the same points in each. Here is what to clarify, why it matters and how we answer:

What to clarifyWhyOur answer
PriceTo compare like with like: ready-made or custom€350 ready-made mini CRM, €1 000–2 000 bot-based system, €3 000–5 000 CRM with a web admin panel
TimelineIt decides when your process starts workingReady-made mini CRM on the day of purchase, custom work up to a month
HostingIt is a monthly payment after launch€8.50 a month, backups included
SupportTo know whether it is part of hostingPriority support €50 a month, separate and optional
WarrantyHow long the solution stays under warranty12 months on solutions we build
Whose serverWho is responsible for uptime and backupsHosting is on our server
Do you get the codeIt decides who can change the solution laterFleet Control is a subscription (SaaS), the code is not handed over; for other solutions, ask before ordering

More on timelines in “How long does it take to build a Telegram bot, CRM or website?”, and on hosting and warranty in “What's included in hosting and support”.

A minimal brief: six sections

A brief or specification doesn't have to be a long document. Short answers in your own words to six points are enough:

  1. The current process. How things work today and where time gets lost: a notebook, email, spreadsheets, manual copying. Add your industry.
  2. Roles. Who works with the solution and what each person does: customer, operator, administrator, assignee.
  3. Scenarios. The path of a request, document or message from start to finish. Attach a few real examples: the solution is tested on them before launch.
  4. Integrations. Websites, email, other systems, Telegram.
  5. Timeline. When you need the result.
  6. Budget. How much you plan to spend; if you haven't set a budget yet, just say so.

Here is how the “current process” section might read for our repair service case study: “10 technicians, all requests go into a notebook, and who is busy, what is closed and how much we earned is kept in our heads.” That is enough to get straight to the point.

What we would put in a quote

For comparison, here are our price guides. If your task fits one of these formats, these are the figures you will see in our quote:

  • ready-made mini CRM in Telegram: €350, €500 with an Android app, installed on the day of purchase;
  • changes to the ready-made mini CRM for your business: from €100;
  • small custom bot-based solution: from €350; full system: €1 000–2 000, up to a month of development;
  • CRM with a web admin panel + Telegram bot: €3 000–5 000, up to a month of development;
  • hosting on our server: €8.50 a month, regular backups included;
  • priority support: €50 a month, optional;
  • warranty on solutions we build: 12 months.

The full table is on our pricing page, and bot formats are on our Telegram bot development page.

Note: prices are indicative, in euros. We quote the exact price and timeline once we have your answers to the five questions above.

You can send a finished brief, or just a few sentences about the task, via our contact page: leave your Telegram, WhatsApp, Viber or email.

FAQ

What should a brief for a Telegram bot or CRM include?

Six sections: how the process works now, roles, scenarios, integrations, timeline and budget. Short answers in your own words are fine.

How do I compare quotes from different studios?

Check the same points in each: price, timeline, monthly hosting, support, warranty, whose server it runs on and whether you get the code. That shows where the quotes really differ.

What should a studio ask before giving an estimate?

What you are automating, how many people will use the solution, what it needs to connect to, your industry, your timeline and budget. These are the questions we ask before naming a price.

What if I haven't set a budget yet?

Say so in your brief. For reference, a ready-made Telegram mini CRM costs €350, a bot-based system €1 000–2 000 and a CRM with a web admin panel €3 000–5 000.

What are the payments after launch?

Hosting on our server costs €8.50 a month, with regular backups included. Priority support is optional at €50 a month.

What is the warranty and how long does development take?

Solutions we build come with a 12-month warranty. We install the ready-made Telegram mini CRM on the day of purchase; custom development takes up to a month.

Need similar automation?

Describe your process and we will estimate what can be handed over to a system.

Discuss your task